Refund policy

What is your return policy?

We accept returns within 14 days of purchase for a full refund, provided the item is in its original condition and packaging. Please note that earrings cannot be returned due to hygiene reasons, and items purchased on sale are final sale and cannot be returned.

How do I initiate a return?

To initiate a return, please contact our customer service team with your order number and reason for the return. We will provide you with further instructions.

Orders above €50: Return shipping is on us!
Orders below €50: The customer is responsible for the return shipping costs.

Returns must be initiated within 14 days of receiving your order. If you have any questions, we're here to help! 

Can I exchange an item?

We do not offer exchanges. If you would like a different item, please return your original purchase for a refund and place a new order for the desired item.

Can I return or exchange earrings?

For hygiene and safety reasons, we do not accept returns or exchanges on earrings. This policy helps ensure that all customers receive brand-new, unworn jewelry. If you have any concerns about your purchase, please contact our customer service team, and we will do our best to assist you.

Can I return or exchange items purchased on sale?

Items purchased on sale are final sale and cannot be returned or exchanged. This policy applies to all discounted items. If you have any concerns about your purchase, please contact our customer service team, and we will do our best to assist you.

What is your policy for items that exhibit discoloration?

We offer a 6 months guarantee for any jewelry that exhibits discoloration. If you experience this issue, please contact our customer service team within the 6 monthos of your purchase. Please include a proof picture of the discoloration when reaching out to us. We will assist you with a replacement or a refund.